Privacy Policy

This privacy policy applies to all personal data we process and to all domains related to us. This concerns the personal data of everyone who has ever been in contact with us or has visited our website, such as visitors, customers, and business contacts. Personal data is all data that can be traced back to you as an individual, such as your name, phone number, IP address, customer number, or surfing behavior. If you want to know more about personal data, please visit the website of the Dutch Data Protection Authority.

Cool Color, Chamber of Commerce: 97203270, is responsible for the website coolcolor.nl and is therefore responsible for the use of your personal data as described in this privacy policy. The full details are:

Cool Color
Zandhorstlaan 118
7576VJ Oldenzaal
+31 85 301 80 86
info@coolcolor.nl

We process the personal data of everyone who has been in contact with us or has visited our website. This includes visitors, private customers, business customers, and contact persons of our partners.

We receive the data directly from you as soon as you:

• visit our website
• create an account
• fill in data on our website
• contact us via email, phone, or in any other way

We use the following data:

• name
• home or business address
• delivery address
• email address
• phone number
• payment details

We only use your personal data for the purpose for which we are allowed to use it:

• we use your data because we want to give you the best service as a customer and we cannot do that without that information

We store your personal data for as long as we are required to by law and as long as is necessary for the purpose for which we use your data. For example, as long as you are a customer with us, we store your data according to the legal retention period of seven years. After that, we only store your data for statistical purposes and to handle any complaints or legal matters. If you want to know more about how long we store specific data about you, please contact us.

Your personal data is only used by us. We will never share your personal data with others.

We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA. If you have questions about this, please feel free to contact us.

We have done a lot to secure your data as well as possible, both organizationally and technically. We have secured our systems and various communication means to ensure that your data does not fall into the hands of others. Your data is therefore safe with us. We also ensure that your data is only used by people who have received permission from us to do so. If you have questions about the specific method of security, please contact us.

Because we use your personal data, you have various rights. We list these rights for you below. ​

1. • Right to information
     We must explain to you in a clear and understandable way what we do with your data and what control you have over it. That is why we explain in detail in this privacy policy what data we collect from you and how we handle your data.
     
     
   • Right to access 
     ​You can always ask us to view the data we have about you.
     
     
   • Right to correction 
     You can ask us to correct your data if it is incorrect or incomplete.
     
     
   • Right to object
     You can object to the processing of your data if you do not agree with the way we handle your personal data. This right applies to the data we use for direct marketing. For example, you can indicate that you no longer want to receive emails from us. This also applies to personalized recommendations on our website.
     
     
   • Right to data portability
     If you are a customer with us or have given permission for the use of your data, you can ask us to send you the digital data we have about you. This way, you can transfer that data to another organization if you wish.
     
     
   • Right to restriction
     You can ask us to limit the use of your data. This means that in certain cases, we may only store your data but not use it.
     
     
   • Right to be forgotten
     You can ask us to delete all the data we have about you. We will then delete all data that can be traced back to you. In some cases, we may not be able to or may not be allowed to delete your data yet. For example, we must store some data for 7 years for the tax authorities.
     
     
   • Right to file a complaint
     You can file a complaint about the way we handle your data. If you have a complaint, we are happy to solve it for you. Please contact us for this. You can also submit your complaint to the Dutch Data Protection Authority. Of course, we hope it doesn't come to that, but in the most extreme case, you can also go to court. In that case, the court in the place of residence of R.M. Smudde will handle your complaint.
     
     
   • How do I submit a request or complaint?
     Send your request or complaint to info@coolcolor.nl. We will process your request or complaint within 30 days. If it concerns multiple requests or complaints or if your request or complaint is complex, this may take more time. In that case, we will contact you within 60 days at the latest. We may ask you to identify yourself. In that case, we will request your data to make sure that you are the correct person whose personal data it is.

Our privacy policy must comply with various conditions. You can find these conditions mainly in the General Data Protection Regulation. In addition, the general rules that apply under Dutch law apply to our privacy policy.

You can specify yourself what data we may use from you. If you have given us permission to personalize your profile based on your surfing and search behavior, we can set up our website especially for you so that its use becomes easier and more personal. We do this with the help of cookies. A cookie is a small text file that is placed on your hardware when you visit our website.

We use the following types of cookies on our website:

1. • functional cookies, such as session and login cookies for keeping track of session and login information
   • anonymized analytical cookies, to gain insight into the visit to our website based on information about visitor numbers, popular pages, and popular topics
   • non-anonymized analytical cookies, to gain insight into the visit to our website based on information about visitor numbers, popular pages, and popular topics
   • tracking cookies, such as advertising cookies that are intended to show relevant advertisements

We do not specifically target minors with our website. This means that if you are younger than 18, you need permission from a parent or guardian to use our website. If you are a minor when you visit our website or webshop, we assume that you have received this permission before your visit.

Feel free to contact us by sending an email to info@coolcolor.nl. We are happy to help you.