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Answers to Frequently Asked Questions


You can pay with iDEAL and Bancontact quickly and easily. It's also possible to pay by bank transfer.

We respond fastest to WhatsApp messages on our business number: 

 +31 85 301 80 86. 

You can also email us at info@coolcolor.nl. 

We are available by phone in the evenings at +31 85 301 80 86

We offer a 30-day return policy on all products. Products must be returned in their original, unused condition with the invoice to:
Cool Color
Afdeling retouren
Zandhorstlaan 118
7576VJ Oldenzaal 
Refunds will be processed within 5-7 business days of receiving the returned products. Unfortunately, we cannot refund shipping costs.

Our shipping costs are calculated in the shopping cart. This is based on the size and weight of your order. So, the heavier your order is, the more shipping costs you will pay. This is fair and allows us to keep our prices low.